A Spoonful of Listening: Physical Therapy

The following is an excerpt from our 2013 Annual Report: A Recipe for Success.

Michael Blood

Michael Blood and physical therapist Amy Chiriatti

After undergoing double knee replacement surgery at Dartmouth-Hitchcock Medical Center, Michael Blood, 66, of White River Junction had rehabilitation with physical therapist Amy Chiriatti at Advance Physical Therapy in Wilder. Amy provided the “exceptional” care to not just Michael’s knees but to him as a whole person.

“I’ve never had anyone in the medical field I can talk to one-on-one. She’s an excellent listener. She’s just a special person; she really is.”         ~ Michael Blood

Gifford physical therapy

A Generous Sprinkling of Knowledge: New Parents Support Group

The following is an excerpt from our 2013 Annual Report: A Recipe for Success.

Nancy Clark

Childbirth educator Nancy Clark and babies

Nancy Clark has a diverse role. She is a care manager, nurse, lactation consultant and certified childbirth educator. She helps new moms with breast feeding, organizes trainings for new families, occasionally does home visits for families with special needs and leads a free New Parents Support Group for two hours each Wednesday. Since its inception, the New Parents Group, with Nancy at its helm, has been a cherished resource for new moms and dads.

“Nancy is awesome. She’s very supportive and very knowledgeable. She makes it easier to navigate all of the perils of being a new mom. Nancy calmly validates your thoughts as a mother.”
~ Julia O’Brien

generous sprinkling of knowledge

An Extra Push: Housekeeping

The following is an excerpt from our 2013 Annual Report: A Recipe for Success.

Kelly Bouchard

Barb Reynolds, housekeeping associate Kelly Bouchard and Della Allen

Barb Reynolds sometimes likes an extra push – in her wheelchair that is. As a member of the Environmental Services team, Kelly Bouchard’s job is to clean the nursing home and residents’ rooms. But in this culture of caring, Kelly doesn’t stop there. Walk down the halls or visit at a meal time and Kelly is often found sitting with residents, including Barb and her mom Della Allen, asking about their day and reminiscing about the good old days. Kelly is so involved, she was asked to join the nursing home’s “Falls Committee” to help prevent resident falls. And, of course, she gives Barb a push now and then.

“She’s very good. She takes me up and down the hall, when she doesn’t need to; it’s not her job… She’s very broad-minded. She’s willing to do things for other people.”
~ Barb Reynolds

an extra push

One Bowl (Me Over) of Laughter: Pulmonary Rehabilitation

The following is an excerpt from our 2013 Annual Report: A Recipe for Success.

Stephannie Welch

Respiratory therapist Stephannie Welch and Tim Leno

Tim Leno of Graniteville has Stage 3 COPD. This summer he drove three times a week to Gifford to build his tolerance to exercise and get fit as part of the Pulmonary Rehabilitation Program at Gifford. The program is a place where laughter often rings out, in part due to the good humor of respiratory therapist Stephannie Welch and patients like Tim.

“I try to find some humor in every situation and laugh my way through life. Sometimes that is di‡ffcult but not at Giff‰ord Pulmonary Rehab. Stephannie was the perfect foil for some of my jokes, helping me set up for the punchline. She was a great sport and she can give as good as she takes.”
~ Tim Leno

Two Cups of Comfort: Diagnostic Imaging and Inpatient Care

The following is an excerpt from our 2013 Annual Report: A Recipe for Success.

Ben Cronan

Radiology technologist Ben Cronan, Donna Baker and nurse Shane Parks

Donna Baker is a cancer and MRSA survivor. Unable to walk, she also has COPD. These conditions have meant considerable hospital time for Donna. Of her time spent at Gifford, two faces are particularly memorable: inpatient nurse Shane Parks and radiology technologist Ben Cronan.

“Shane is a very good nurse. He’s very thorough and you feel confident when you’re with him … . When I would have trouble breathing, it would scare me and he would stay there until I calmed down.”

“Ben, I pick on him. When I would need chest X-rays, I would be on a stretcher. He would get right on up on the stretcher. He would like give me a hug around my arms and pull me forward, so (an image receptor could be placed under) me.”
~ Donna Baker

One Heaping Teaspoon of Heart: Cardiac Rehabilitation

The following is an excerpt from our 2013 Annual Report: A Recipe for Success.

Janet Kittredge

Janet Kittredge and cardiac rehabilitation nurse Annette Petrucelli

After having a stent placed in her heart, Janet Kittredge of Hancock did cardiac rehabilitation at Gifford. She was nervous to start, and then reluctant to leave.

“I love those ladies. They became friends and I couldn’t wait to get back to see them. I just thought they were such happy, positive people. They had (us) all feeling motivated and they made (us) all feel safe and secure … . We talked about all kinds of personal things. It was really fun. Anyone who was there was glad to come back and in no hurry to leave.”
~ Janet Kittredge

Sprinkle on Support: Nutrition Counseling

The following is an excerpt from our 2013 Annual Report: A Recipe for Success.

Cindy Legacy

Cindy Legacy and dietitian Stacy Pelletier

For six months leading up to her bariatric surgery, Cindy Legacy of Randolph met with registered dietitian Stacy Pelletier and has kept in touch in person and via e-mail since. Cindy lost 30 pounds before her surgery and another 80 pounds since, for a total 110 pounds of weight loss. More importantly, she experienced a major improvement in her
health, in part thanks to Stacy’s continued help.

“She is a wonderful, wonderful , wonderful support person. I wanted to succeed. She wanted me to succeed. She listened to what I had to say and made me feel like she really cared about what I was trying to do. There was no judgment. She’s like a security blanket. I can go and say, ‘What do I do?’”
~ Cindy Legacy

One Cup of Sugar: Primary Care

The following is an excerpt from our 2013 Annual Report: A Recipe for Success.

one cup of sugar

When Donna Shephard of Rochester came with her husband, Dick, for an appointment at Gifford primary care on her 72nd birthday in April, nurse Dorothy Jamieson had cake, cupcakes, a crown and lei waiting as a surprise. Donna, who has Parkison’s and regularly visits Gifford, was appreciative of the birthday surprise but more so of the care that Dot
routinely provides.

“I love her. She’s the best nurse that you (could) ever see. You don’t get them like that. She’s so gentle and nice and friendly. She puts a smile on anyone’s face.”
~ Donna Shepard

Donna Shephard

Nurse Dorothy Jamieson with Dick and Donna Shepard

A Message from the Board Chair

The following is an excerpt from our 2013 Annual Report: A Recipe for Success.

Gus Meyer

Gus Meyer

The theme of this year’s Annual Report is a Recipe for Success. Without question, Gifford had that recipe in 2013! We continued to gain great recognition for what we’ve done, while taking major strides to position ourselves to do even more in the future.

In 2013, as we awaited permits for the senior retirement community, we undertook important expansions to the Kingwood and Sharon health centers. Ultimately, the senior retirement Act 250 permits and Certificate of Need were granted, making us ready to break ground for the new nursing home in the spring of 2014, with independent and assisted living options to follow. Moving the nursing home will enable us to renovate our inpatient unit, with single-patient rooms that will significantly improve health safety and comfort for patients using that facility.

In addition, we earned designation as a Federally Qualified Health Center. This will enable us to expand our core commitment to primary care, including new initiatives and collaborations to extend dental and mental health services to underserved areas.

gallon of leadershipAs we have pursued these plans for the future, Gifford has continued its commitment to patient care and furthering the health of our communities. We are extremely proud that Dr. Lou DiNicola was given the Physician Award for Community Service by the Vermont Medical Society. We are delighted that Major McLaughlin was named the national Outstanding Senior Volunteer. We are humbled by the continued recognition of the Menig Extended Care Facility.

As we reflect on these accomplishments and look forward with tremendous anticipation to 2014, it is an honor for the Board to serve an organization that continually goes above and beyond. Even as we experience constant change in today’s health care environment, we have great confidence that Gifford’s ever-evolving recipe will generate success this year and for many more to come.

Gus Meyer
Board Chair

A Message from the Administrator

The following is an excerpt from our 2013 Annual Report: A Recipe for Success.

Joe Woodin

Joe Woodin

This has been another successful year for Gifford, and it is due to our continued ability to take care of so many different patients, from so many different communities. Ultimately that is our mission and focus, and for me constitutes our Recipe for Success. We continue to offer treatment and services over a wide geography, and “how” we do that is as important as “what” we do. We strive to bring personal attention into the clinical delivery system through relationships and flexibility. Sometimes we do these things very well, and sometimes we learn and grow from our experiences and shortcomings. In all instances we are indebted to the many communities and friends who utilize us and give us feedback and support.

A Gallon of Leadership

A Gallon of Leadership

This has also been a year marked with stress over health care reform and the roll-out of both a national and state-wide insurance product (i.e. Vermont Health Connect). Although the state has done a better job than the federal government in implementing the insurance exchange, there is still much uncertainly about these new programs, with people looking for answers and assurance that this is the “right direction.” That uncertainty, however, does not find its way into our planning for the future. Gifford has always relied upon a simple understanding that if we focus on patient care, quality and insuring access to everyone, regardless of their ability to pay, we will be successful. Maybe it’s that three-ingredient recipe that has helped sustain us over these past 110 years (since our founding in 1903). While others are employing sophisticated forecasting techniques and prediction models, we are just trying our best to be your medical home and guide.

I hope you enjoy this report, and the many stories that highlight our efforts this past year. We are grateful for the legacy we have inherited, and continue to build upon that
success each and every year.

Joseph Woodin