The following is an excerpt from our 2013 Annual Report: A Recipe for Success.
Thirteen-year-old Tucker Riley of Randolph has Down Syndrome and as a result, Graves’ disease, an overactive thyroid condition requiring frequent blood checks. He also has small veins, explains his mom Kate Porter. Tucker struggled with having his blood drawn for years, until the gentle touch and quick work of phlebotomist Charlene Baker alleviated his fears. For years now, the family always asks for Charlene when it is time to draw Tucker’s blood, Kate says.
“Charlene is so competent. Things happen on the first stick. It happens. It’s done. And she’s also just very friendly, and it’s painless. She remembers Tucker. It’s just kind of like having a personal friend there drawing blood every time we go over.” ~ Kate Porter