In Your Words…A Patient’s Story

This article appeared in our Spring 2013 Update publication.

patient feedbackThe following is excerpted from a letter sent to Gifford by patient Emily Betts Newman of Chelsea. With her permission, we share her words with you.

I underwent surgery at Gifford Medical Center, which was performed by Dr. Dina Levin. The short of it is that Dr. Levin treated me with kindness, compassion, and stellar professionalism – with some humor thrown in. I arrived at 8:30 a.m. and was escorted to a room where the business of prepping me for surgery commenced immediately. The nurse  was outgoing, friendly, and knew exactly what she was doing, pleasantly professional.

Very shortly in came Dr. Levin. She spoke to me and then to my husband. Then in came the anesthesiologist. He too was most approachable, but at the same time remained professional. Just when I thought it couldn’t get any better, along comes a young man and a young woman, dressed in surgical scrubs, to walk me to the OR. They were both most
solicitous toward me and made the walk to the OR quite entertaining.

But wait, it still gets even better. Upon entering the OR, I was instructed to get up on the  bed and stretch my arms out. As I did I felt many hands stroking my arms and touching my legs in very soothing manner, sending waves of reassurance through me. Dr. Levin came in, looked at me, smiled and said, “Emily, we are going to take such good care of you.” At that very moment I was relaxed, felt like all was well with me and the world. Dr. Levin was the last smiling face that I saw before I went into the dreamless world of anesthesia.

Soon I was back in the room where it all began. I was actually sorry to go when they decided to boot me out. The quality of care at Gifford is sterling and exceptional in every  way. I even got a call from a gentleman at Gifford asking how I was doing since my procedure. I now tell my friends that it certainly paid off to have the surgery and there is only one person on the planet who can do it with compassion, humor, and professionalism. That person is Dr. Dina Levin.

Be Sociable, Share!
  • Twitter
  • Facebook
  • email
  • StumbleUpon
  • Delicious
  • Google Reader
  • LinkedIn
  • BlinkList
  • More

Leave a Reply

Your email address will not be published. Required fields are marked *

*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>