The following article appeared in our 2014 Annual Report.
Back (left to right) Linda Morse, Peter Nowlan, Sheila Jacobs, Paul Kendall, Matt Considine, and Lincoln Clark. Front: Jody Richards, Barbara Rochat, Gus Meyer, Dr. Ellamarie Russo-DeMara, Randy Garner, Sue Sherman, Joe Woodin, Carol Bushey, and Linda Chugkowski. Not pictured: Bill Baumann, Fred Newhall, and Bob Wright.
Volunteer board leads Gifford with vision, passion and energy
2014 was a year of great excitement for Gifford, as several projects moved from the planning stage into actual implementation. Our FQHC status, new senior living community, and the much-needed upgrade for inpatient rooms are all visible signs of Gifford’s readiness for quality community care in a larger landscape of changing healthcare reform.
Each of these accomplishments was built on years of behind-the-scenes planning. None of them would have been possible without the dedicated work of our 16 volunteer board members, who last year alone collectively gave more than 2,500 hours of their time to meetings and subcommittee activities. Board members bring passion and energy to the challenge of balancing the work that translates our mission (providing access to high-quality care to all we serve) with anticipating and planning for future healthcare needs.
“Gifford is woven into the fabric of this community. For more than 100 years generations have had the benefit of local access to quality care,” says board secretary Robert Wright, who was born at Gifford and now lives in Brookfield. “Gifford has been able to maintain that identity and also grow with the times, attracting highly skilled people and successfully investing in the equipment and facilities needed to provide the quality of care that people expect.”
Board members are recruited from across the community and have worked in various businesses and civic organizations. This diverse perspective keeps Gifford’s vision grounded in the community it serves, with a distinctive small town commitment to quality.
Board work is demanding, but members say learning about the hospital and participating in decisions that will shape the future of healthcare in their community is rewarding.
“It is by far the most rewarding volunteer activity that I have ever done,” says Randolph resident Randy Garner. “Gifford has shown me the model of being an actively engaged board member, and seeing the results of the board’s actions is extremely gratifying.”
Others want to give back to their community: “I joined the board because Gifford is community focused, a small town hospital that provides excellent healthcare and uses the latest technology,” says Northfield resident Linda Chugkowski. “I feel proud and privileged to be promoting the hospital during these troubled health care times.”
The job description for a Gifford board member might read: part planner, policy-maker, visionary, realist, promoter, cheerleader, and community advocate. It requires the ability to bring a pragmatist’s eye to sustaining robust primary care and a visionary’s openness to future possibilities. When asked what makes the institution unique, you’ll get the clear answer of a realist:
“Gifford is unique in that they are a small Critical Access Hospital and FQHC facility with niches that they do better than anyone else, like primary care, podiatry and sports medicine,” says Brookfield resident Carol Bushey. “They will never compete with the large hospital, but they will continue to do what they do better than anyone long into the future.”
But new possibilities and future community roles for Gifford are always part of the planning:
“I am excited to see the direction Gifford is going with the senior living community and hope that this continues to all levels so Randolph will have a place where folks can comfortably live out their lives,” says Garner. “Gifford will continue to be on the forefront of quality care with a small town feel.”
The following article appeared in our 2014 Annual Report.
Board Chair Gus Meyer
What a momentous year it’s been! Things we had been planning for years came to fruition in 2014. Even as these fundamental changes in our organization have taken place, Gifford has maintained its remarkable fiscal stability and continued our steady growth in the proficiency, professionalism, and breadth of service that we provide.
In 2015, we anticipate completion of the nursing home, renovation of the space that Menig now occupies, expansion of mental health and dental services associated with the FQHC, and full implementation of the EMR, along with ongoing commitment to fiscal responsibility and improvement in quality of care.
These accomplishments are all the more amazing because they have been achieved in a very uncertain health care environment. While Governor Shumlin has suspended planning for single payer health care, many other aspects of health care reform continue. For example, accountable care organizations are now in development, with the goal of changing from fee-for-service to covered lives reimbursement.
How these changes get implemented will have profound impact on how medical decisions are made, as well as how and where care is delivered. In the coming year, as we pursue the internal strands mentioned above, we will also maintain our active involvement in the health care reform planning process, working to ensure that Gifford’s patients continue to have the highest quality, locally provided health care possible.
Menig resident Barbara Wright enjoys a visit from Jasmine, a Vermont Therapy dog.
As the sun was lowering on a cold February afternoon, Gifford volunteer Louise Sjobeck and her dog Jasmine walked down a quiet hall toward two Menig residents who were visiting on a bench.
Before she could reach them, a woman in a wheelchair appeared, stretching out her arms to stroke the brown and white Shih Tzu’s silky fur: “What nice ears you have!”
Within minutes more people appeared, filling the space with smiles and stroking hands and conversations: “I love dogs, we used to have two dogs….” “This little doggie is so soft!” “I hope it won’t leak on me—oh, I wouldn’t mind. I‘d just brush it off!”
The visit marked the beginning of a new role for Sjobeck, who had spent nearly a year training and working with five-year-old Jasmine to prepare her for the Therapy Dogs of Vermont certification test. Dogs that are gentle, enjoy being touched, aren’t fearful, and are able to remain calm in new situations are allowed to take the exam, which tests for 48 criteria.
To celebrate their inaugural visit, Jasmine was dressed in a red ruffled dress decorated with Valentine’s Day hearts, bringing some early holiday spirit to Menig.
“I love to see the residents’ faces light up when the pet visits occur,” said Brooks Chapin, director of nursing at Menig. “There is nothing like the unconditional love of a dog.”
Crazy Angel Quilters donate warm, colorful quilts to Gifford’s Birthing Center
Left to right: Gifford Birthing Center Assistant Nurse Manager Kim Summers, Crazy Angel quilter Kayla Denny, and Karin Olson, RN
Gifford Medical Center’s youngest patients can leave the hospital wrapped in warmth and vibrant color thanks to a generous donation of 36 baby quilts, lovingly crafted by a group of “Crazy Angels.”
Kayla Denny, of East Bethel, brought two plastic bins filled with beautiful, carefully folded quilts to Gifford’s Birthing Center on January 20, 2015. She explained that the Crazy Angel Quilters— her mother Bobbie Denny, grandmother Gladys Muzzy, and friends Kitty LaClair, and Maggie Corey—have been meeting weekly for over a year to create the donated baby quilts.
“You don’t know how happy it makes us to be able to offer these to families,” Gifford Birthing Center Assistant Nurse Manager Kim Summers told Denny as she and Karin Olson, RN admired the colorful selection of donated quilts.
Denny, a CAT scan technologist at the Dartmouth-Hitchcock Medical Center says she learned to quilt after her mother taught her to sew her own scrub tops for work when she finished her X-ray training. She fell in love with the craft and has been creating beautiful quilts ever since.
Baby Lola Alsup wrapped in a quilt donated by Crazy Angel Quilters
Inspired by Project Linus, a national nonprofit that provides homemade blankets to children in need, the The Crazy Angels wanted to do something for local children. “We all loved to sew and enjoyed sewing together,” said Denny. She estimates that each quilt takes five hours to complete. When not sewing with the Crazy Angels, Denny creates quilts to sell through her business, Sew Many Stitches.
Within hours of the donation, Monica and AJ Alsup of Thetford Center, VT, stood before a bed covered with quilts, trying to choose one for their day-old daughter. The happy family left for home with a sleeping baby Lola, warmly enveloped in playful owls, pink hearts, and polka dots.
Dr. Nathaniel “Nat” Harlow grew up in Vermont, in Underhill, so when it came time to put his newly earned sports medicine fellowship to work, he looked to the Green Mountains of his childhood.
Dr. Harlow has joined Gifford Medical Center’s renowned sports medicine practice in Sharon.
A graduate of Brown University in Providence, R.I., he went on to medical school at the University of New England College of Osteopathic Medicine in Biddeford, Maine.
Interested in rural medicine, he completed a family medicine residency at St. Mary’s Family Medicine Residency in Grand Junction, Colo., and went on to work at a Critical Access Hospital in Del Norte, Colo., as an emergency department physician and director of emergency medicine for three years.
An avid climber, skier and mountain biker, Dr. Harlow had considered a sports medicine fellowship out of residency, but the program wasn’t yet developed.
Through his emergency physician role and through work with ski area clinics, he saw many skiing traumas and acute orthopedic injuries. The interest was sparked once more, and by now the fellowship program was developed.
He completed a primary care sports medicine fellowship at Rocky Mountain Orthopedics through St. Mary’s Family Medicine Residency in Grand Junction, Colo.
Already board certified by the American Board of Family Medicine, he went on to earn an additional Certificate of Added Qualification in sports medicine from the same board.
“I believe strongly in providing health care in rural, underserved areas,” says Dr. Harlow, and “I really wanted to come back to Vermont.”
He found just what he was looking for – rural medicine with a sports medicine focus at the Sharon Health Center.
“I’m very excited to be part of the practice. It’s such a strong team environment. It’s a unique practice setting for sports medicine,” he says.
In Sharon, Dr. Harlow is working alongside podiatrists, chiropractors, another sports medicine doctor, an athletic trainer and physical therapists.
Dr. Harlow practices full-spectrum primary care sports medicine including non-operative orthopedics care, as well as the medical aspects of sports medicine, such as care of concussions, sports pre-screenings for heart health, people with asthma and diabetics. He has strong interests in combining sports and wilderness medicine to care for the mountain athlete, using exercise as medicine for non-athletes to help treat and prevent chronic conditions, and osteopathic manipulation.
Friendly and approachable, Dr. Harlow listens to his patients and works with athletes and non-athletes alike to help them reach or return to fitness goals.
Dr. Harlow is a member of the American Medical Society for Sports Medicine, American Academy of Family Physicians and the Wilderness Medical Society.
Now living in Brookfield with his wife and fellow Gifford health care provider, family nurse practitioner Christina Harlow, and their 1-year-old daughter, Juliana, Dr. Harlow enjoys fly fishing and playing guitar in addition to mountain sports. He is also an avid volunteer, both at home and internationally. In fact, he hopes to reach out to area high schools and colleges to provide expertise in concussion management, for example.
To schedule an appointment or learn more, call him at the Sharon Health Center at 763-8000.
The following is an excerpt from our 2013 Annual Report: A Recipe for Success.
Gifford’s is a story steeped in tradition, and one that has only grown more positive in recent years. As director of fund-raising efforts, telling that story of a small hospital making it and improving year after year despite the odds is such a privilege.
In 2013, that is even more true. We’re celebrating another year of major achievements, including “making” budget, earning Federally Qualified Health Center status allowing us to soon provide enhanced primary care to the community and receiving all approvals needed to move forward with the construction of a Senior Living Community in Randolph Center and private inpatient rooms at Gifford.
In 2014, moving forward on our Senior Living Community and private patient rooms will become a major focus for the Development Office, Development Committee and our new Campaign Steering Committee.
These committees are comprised of hardworking volunteers. The project has already generated much excitement from both donors and from community members hoping to one day make this community home.
Over time, the Senior Living Community will include the Menig Extended Care Facility nursing home, independent living units and assisted living units. This vision allows our friends and neighbors to age in place rather than leaving their community for similar housing.
Constructing the nursing home, building infrastructure for the entire community and creating private inpatient rooms, however, will take community support. This support is already being demonstrated among the Gifford community, including our Auxiliary, Board and Medical Staff, and soon will be an exciting public campaign where community members can help make this project a reality through financial investments.
Ours is a community that supports its hospital and patients. We continue to have remarkable success each year with our annual fund and once again we have raised a record amount in support of end-of-life care through the Last Mile Ride – our charity motorcycle ride held each year on the third Saturday in August. Participants, volunteers and local business sponsors make this event possible and so positive for our hospital and community. We look forward to continuing and growing this (now) Randolph tradition in 2014.
As always, there are many ways to support Gifford – as a donor, as a patient, as an employee and as a volunteer both at the medical center and through the Auxiliary. I welcome your inquiries on how you can become involved in our story of success and in bettering patients’ lives.
The following is an excerpt from our 2013 Annual Report: A Recipe for Success.
During a trip to Hawaii in April of 2000, Irene Schaefer’s husband fell, hit his head, and died two days later at Queens Medical Center in Honolulu. Irene was completely alone, except for the chaplaincy volunteers at the hospital who sat with her during her husband’s final two days.
“It was traumatic and sad, but those people kept me going,” says Irene.
Just a month later, back in Randolph, a local reverend with the help of a team of area churchgoers started the volunteer chaplaincy program at Gifford. It was too soon for Irene, a local resident, but when a second training was scheduled that November, Irene signed up. “I had to get out and give back because of what I had been given in Hawaii.”
In the more than decade since, this now 85-year-old has made Gifford her “second home.” “It’s very rewarding. I get more out of it than I give,” she says.
She comes several times a month to spend a couple of hours visiting with patients. When a patient is dying, Irene offers a prayer “for a calm and smooth transition.” Mostly, though, she listens. “Everybody has a story,” she says.
She is often the person called in the night to comfort a patient or family in the Emergency Department.
For Irene, it is not her first “job” or even her first volunteer job. From New Jersey, Irene was a church secretary for years. Upon moving to Randolph 40 years ago, she worked at DuBois and King as the “girl Friday” distributing mail, developing photos in a dark room and operating the business’ first computer, which was roughly the size of Gifford’s chapel, she recalls. She went on to do computer work for a local accountant, until retiring in 1991. A decade of volunteering at White River Valley Ambulance in billing followed.
At WRVA, Irene chased down patients and insurance companies for payments.
At Gifford, the only payment a soft spoken, elegant and humorous Irene is seeking is peace of mind.
“I think I could write a book. The experiences have been from very humorous to very sad. I have had a marriage proposal,” she says with a laugh. “I’ve also been in the Garden Room (for end-of-life patients). I don’t want to say it’s my favorite place, but it’s a place where I feel comfortable, when some of the other (volunteers) do not, because I have been there personally, and I totally admire our palliative care system.”
That admiration and an ongoing need for a comforting hand and listening ear will keep Irene volunteering with Gifford’s chaplaincy program as long as she’s able.
“I look at it as a need. It’s a need that’s being fulfilled, which doesn’t happen at all hospitals. It’s part of Gifford’s outreach and caring and the reason why patients want to be here.”
Pictured here, from left, are volunteers Irene Schaefer and Phyllis Roberts.
Gifford Medical Center’s hats were off, well technically on, in recognition of its volunteers at an annual appreciation luncheon Monday. The “Hats Off to You” hat-themed event welcomed 70 of Gifford’s hospital and Auxiliary volunteers.
In all, Gifford had 120 volunteers in 2013 who gave 16,678 hours to the non-profit medical center, or 2,085 eight-hour days. Auxiliary volunteers working at the Thrift Shop gave another 6,489 hours, or 811 eight-hour days.
Volunteer Coordinator Julie Fischer noted that the number of volunteers and volunteer hours was remarkable. “We are amazing,” she said.
Pictured here, from left, are volunteers Beth Kittel and Joan Granter.
In recognition of their year of service, volunteers were treated to a delicious lunch, door prizes from 17 area businesses, favors, accolades, a presentation from hospital president Joseph Woodin and even an impromptu round of singing “You Are My Sunshine” from managers working as servers at the event.
Managers, wearing hats in appreciation of the volunteers, came from different areas of the hospital and offered heartfelt thanks.
“Thank you for helping to enrich the lives of the residents,” said Terry MacDougal, Menig Extended Care Facility activities director. Menig is Gifford’s nursing home.
Pictured here, from left, are volunteers Donna Bosworth, Shirley Russell and Elizabeth Mahaffy.
“What you bring is just enormous,” agreed Menig Director of Nursing Brooks Chapin.
Volunteers were thanked for their remarkable gift of time, for offering support to staff as well as patients, for their warm smiles and for their hugs. “You bring peace, comfort and stability to the organization,” Woodin said.
Woodin went on to share the latest on Gifford’s plans to build a senior living community in Randolph Center and private inpatient rooms at the medical center. Gifford hopes to break ground on the first phase of the project, a new nursing home in Randolph Center, next month.
Pictured here, from left, are volunteers David and Lori Peirce.
Volunteers were enthusiastic about the plans, which have already garnered remarkable support from the Gifford Auxiliary. The Auxiliary has pledged $650,000 to the project.
One other remarkable achievement of 2013 for Gifford volunteers was the recognition of Major Melvin McLaughlin as Vermont’s and the nation’s Outstanding Senior Volunteer. McLaughlin earned a round of applause from his fellow volunteers.
Businesses generously donating door prizes and favors to the volunteers were Belmains, Blue Moon, Central Supplies, Chef’s Market, Cockadoodle Pizza Café, Dandelion Acres, Holiday Beauty Salon, Onion Flats, Randolph Village Pizza, The Harrington House, Tozier’s, One Main Tap and Grill, Bethel Village Sandwich Shop, Sidewalk Florist, Drop Dead Gorgeous hair salon, the Aiken family of Bethel and Freedom Foods.
The following was published in our 2012 Annual Report.
Above left – Robin Palmer, Tammy Hooker and Ashley Lincoln – the team lucky enough to be charged with coordinating the Last Mile Ride each August, post for a photo. Above right – Jack Cowdrey, Chair of the Development Committee and one of the chase-truck drivers for the Last Mile Ride.
In this year’s Annual Report, we are fortunate to read stories from our long-time providers. Gifford is also fortunate to have many long-term supporters. Many of their names follow, but it is hard not to pull out one group for its remarkably long-standing relationship. That group is the Gifford Medical Center Auxiliary.
In 2012, the now 106-year-old Auxiliary continued its support of Gifford programs and services, including “wish list” items awarded to individual hospital departments looking to improve care through new technology or training materials.
As these “wish list” gifts are distributed, there are often tears of thanks and happiness from the receiving department staff members. This speaks volumes to how much these gifts – and the Gifford Auxiliary – mean to the medical center and its patients.
Other major supporters in 2012 included those who gave to the Last Mile Ride. Now in its seventh year, this charity motorcycle ride raised a record $54,000 for end-of-life care and services. This year’s event brought a new run/walk and thus many new participants. Top among them was Todd Winslow and Lu Beaudry who raised more than $5,000 in memory of Todd’s mother, Joyce (read more about the Winslow family in our Donor Profile). The event was our largest individual fund-raiser to date.
The motorcycle ride is just one way to support Gifford. Many offer their community medical center financial support each year through an annual gift to the hospital or a special purpose fund. Others include Gifford in their will or trust, while still others choose a charitable gift annuity where they receive a predictable return on their investment.
Increasingly, community members are also expressing tremendous interest in our planned senior living community. That interest and enthusiasm has come in the form of financial support as well as interested residents. This project shows so much promise, and it is our utmost honor to be working to provide a solution to a serious problem in our region – a lack of local housing alternatives for those wanting to age in place, in their communities, rather than having to travel great distances.
As always, the Development Department is available by calling 728-2380 to discuss the many ways to support Gifford. Your investment truly makes a difference and the impact is far-reaching. Please don’t hesitate to ask us your questions or visit our website, www.giffordmed.org, to discover ways you can leave your legacy. New this year, we have included an option for online giving opportunities.
On behalf of Gifford, thank you. We appreciate your friendship.
Elaine Soule’s relationship with Gifford began at birth, and possibly before. Her mother graduated from the nursing school in 1923 and worked under hospital founder Dr. John P. Gifford. Elaine was born at the Randolph hospital in 1933.
Raised in Randolph Center, she attended local schools and married the summer following high school graduation. His career in the U.S. Air Force took them around the country and beyond. Elaine’s own six children were born on military bases in New York, Oklahoma, New Hampshire, Bermuda, Louisiana, and Maryland.
In 1971, after 20 years of military life, the family returned to Randolph. Before the families’ furniture had even arrived, Elaine had landed a job at Randolph National Bank. She started out typing signature cards and eventually became a branch manager of what was Randolph Savings and Loan, then Vermont Federal and finally Vermont National over her 28-year career.
Along the way, Elaine worked at Gifford on weekends from 1990-1995 in patient registration. After retiring from the bank in 1998, she came to work at Gifford in 2001 as the volunteer services coordinator.
“I have always felt close to Gifford,” says Elaine, who served on the hospital Board of Trustees for nine years in the 1990s.
So when Elaine retired in 2006 after five years as volunteer services coordinator to undergo cancer treatment, she knew she’d be back. “I knew I’d come back to volunteer, because I wanted to be part of this place,” says Elaine. “I just loved the Gift Shop. I’d loved volunteering. I thought it was a way to continue to be involved with Gifford after I retired.”
For months, Elaine came to Gifford as a patient for chemotherapy treatments. “My cancer treatments were wonderful,” Elaine says, calling the staff “so compassionate”. When her treatments ended in early 2007, Elaine continued her trips to Gifford – this time as a volunteer two days a week in the Gift Shop.
“Now I don’t have to be here, but I choose to be here,” she says from her post behind the desk of the boutique. “I think the volunteers at the Gift Shop are great. I hope we serve a purpose. I think we do.”
For Elaine, now 79, it is about staying active and connected in her community and at her community hospital. “I love it because it gets me out of the house to meet people and I feel that I am contributing to Gifford in a small way,” she says.