The following is an excerpt from our 2013 Annual Report: A Recipe for Success.
When Donna Shephard of Rochester came with her husband, Dick, for an appointment at Gifford primary care on her 72nd birthday in April, nurse Dorothy Jamieson had cake, cupcakes, a crown and lei waiting as a surprise. Donna, who has Parkison’s and regularly visits Gifford, was appreciative of the birthday surprise but more so of the care that Dot
“I love her. She’s the best nurse that you (could) ever see. You don’t get them like that. She’s so gentle and nice and friendly. She puts a smile on anyone’s face.”
~ Donna Shepard
Nurse Dorothy Jamieson with Dick and Donna Shepard
The following is an excerpt from our 2013 Annual Report: A Recipe for Success.
Arnie Williams, nurse Cindy Loomis and medical secretary Carol Young
Arnie Williams of Tunbridge had a hernia that needed a quick fix. His primary care doctor sent him straight upstairs to the general surgery office without an appointment. He was seen that day, a Wednesday, and was in surgery Friday morning. Medical secretary Carol Young got him in and nurse Cindy Loomis was by his side.
“I couldn’t have been treated better, physically and emotionally. Everyone has been so good to me… When you have something wrong with you and you’re in good hands, you feel very secure. You can just relax and let them do their job. It makes everything better.”
~ Arnie Williams
This story appeared in our Fall 2013 Update Community Newsletter.
Lorraine “Lori” Sedor has a myriad of health problems and a healthy fear of the water. So when certified diabetes educator Jennifer Stratton invited Lori to attend a water aerobics class Gifford was offering at the Vermont Technical College pool, Lori thought “no way.”
A retired school driver, 67-year-old Lori of Braintree has diabetes, an enlarged heart, rheumatoid arthritis, injuries from an accident, and uses a walker to get around. She also nearly drowned at age 16 and hadn’t swum since.
But Lori told Jennifer she’d try it, if only to prove her wrong.
“She told me that I could do it and I told her I couldn’t, and she was right, as much as I hate to admit it,” says a good-natured Lori.
The class started back in January and lasted six weeks. She was slow at first, but soon she was doing jumping jacks, twisting, bending, touching her knees, “and I swam.”
“I loved it. I was able to exercise whereas on land it’s harder to exercise. My body felt better. It’s just fantastic.”
After the class, Lori’s daughter bought her a year’s pass to the pool and for a couple months, Lori and a friend went two or three times a week. Health problems have prevented Lori from swimming since, but she expects to soon be back in the pool.
“I can’t wait to go back,” Lori says. “I’d recommend it for anyone who needs to exercise.”
Another water aerobics class is taking place now. If you have a chronic condition, call Jennifer Stratton at 728-7100, ext. 4 to learn about future classes.
Dawn Blodgett is happily back to riding horses, dairy farming, and more following a Tenex prodedure at Gifford.
This story appeared in our Fall 2013 Update Community Newsletter.
Dairy farmer Dawn Blodgett has struggled with foot pain her whole life. But when a lump formed on the bottom of her left foot last summer, what was a daily ache turned into sharper pain.
“I felt like I was stepping on a marble,” says 33-year-old Dawn of Brookfield.
Gifford podiatrist Dr. Robert Rinaldi diagnosed the nodule as plantar fibromatosis. Dawn tried orthotic shoe inserts and wearing sneakers instead of barn boots, but still the pain persisted. Dr. Rinaldi offered another possible solution. On the day before Thanksgiving, he performed a new procedure – a Tenex Health TX.
The procedure is aimed at relieving tendon pain – a problem for millions of Americans. Tendon pain is often the result of damage or overuse injuries. The body attempts to heal itself, causing scar tissue. Scar tissue can be painful because it doesn’t stretch and function as a tendon should, explains Dr. Rinaldi.
The Tenex procedure removes and breaks up the scar tissue, or in Dawn’s case the nodule. It is a procedure that doesn’t require general anesthesia or even a single stitch. Patients are given local anesthesia, or an injection. The doctor then makes a very small incision and inserts a device the size of a needle. The device is used to make holes in the scar tissue and delivers ultrasound energy designed to break down and remove damaged tissue. Saline solution helps keep tissues cool during the procedure.
The procedure takes about 20 minutes.
For Dawn, the relief was immediate.
“As soon as the procedure was done, there was an immediate difference,” she says. “I cooked Thanksgiving dinner the next day.”
Today, Dawn is back to milking cows, mucking stalls, doing fieldwork and putting up fencing with much less pain. She’s spending more time with her horses, chasing her kids, and running for exercise.
In fact, she’s 20 pounds lighter than she was before the procedure, which she recommends to others suffering from tendon pain.
The Tenex procedure is new and available for use in orthopedics, sports medicine and podiatry. Gifford is the first hospital in Vermont to offer the technology.
Cardiac rehabilitation nurse Annette Petrucelli shares a smile with patient Janet Kittredge. Besides getting stronger, one of Janet’s favorite parts of cardiac rehabilitation was the good times she had with staff. “I love those ladies,” says Janet. “They became friends and I couldn’t wait to get back to see them.”
This story appeared in our
Fall 2013 Update Community Newsletter.
Janet Kittredge of Hancock struggled to breathe for two years before miserably failing a cardiac stress test and being diagnosed with a 90 percent blockage of one of the arteries in her heart.
In April, she had a stent placed in the blocked artery at Fletcher Allen Health Care. Part of her follow-up care plan was cardiac rehabilitation at her home hospital, Gifford.
Janet remembers the day she started cardiac rehabilitation vividly. She was nervous. “It had been so long since I had been able to do anything,” she says.
For Janet, a walk out to the garage meant sitting and resting before returning to the house. Carrying in groceries meant pausing between trips. “I completely stopped walking. I just stayed in and pretty much all I did was watch TV.”
So faced with the treadmills, recumbent bike and arm ergometer that make up the cardiac rehabilitation gym, Janet was worried.
A welcoming staff and consistent monitoring of her pulse and heart rate put Janet more at ease and quickly she discovered that not only could she do some exercise, the more she came, the more she could do.
“I just got so excited. It made me feel so good. I walked taller. I felt younger. I just wanted to do more and more and get stronger,” says Janet, who found herself raising the difficulty level on her workouts before even being prompted by staff.
Janet finished her program in August. The 67-year-old Stanley Tool retiree is now back to the active life she once enjoyed. She is walking a mile and a half or more a day, shopping with her granddaughters and impressing her friends with the bounce in her step.
“I have totally gotten my life back. I feel 100 percent better. I have energy. I feel like doing things.”
“I can’t say it enough how much this changed my life. If I hadn’t had this rehab, I never would have gotten myself to this point.”
Cardiac rehabilitation is a 12-week outpatient exercise, education and nutrition program for people with coronary heart disease, angina, recovering from a heart attack or heart surgery, stent placement or other heart conditions. It is offered in a special gym space at Gifford and overseen by specially trained registered nurses. To learn more, call 728-2222 or ask your health care provider for a referral.
Originally from Milwaukee, anesthesiologist Dr. Dennis Henzig came to Randolph 20 years ago for a position at Gifford. He has worked at the hospital since. His work, he says, is to help people get through some of the most anxious moments of their lives, including surgery.
Married with three children and one grandchild, Dr. Henzig lives in Randolph.
Below is his story as told in his own words, as featured in our 2012 Annual Report.
“Practicing anesthesia for 20 years in a small town provides unique opportunities to help people at what can be among the most stressful, painful, and joyous times of their lives, including during surgery and labor. It also affords the opportunity to form bonds and improve patient care over the years. In a community the size of ours, there’s no doubt you are going to care for the same patient more than once.
A portrait of Dr. Henzig in surgery in 1992
As I write this, fresh in my mind is a patient who required a caesarean section (C-section). I was her anesthetist. I also had the privilege of caring for her a few years prior when she also had a child by C-section. That first delivery was a complicated and long labor with a lot of back swelling. Giving her spinal anesthetic was consequently a challenge, but together we were successful and she had a healthy baby. As this mother reached the recovery room, however, she became violently ill.
As we readied for her C-section this second time, I knew her challenges from the past and was able to tweak her spinal ingredients a bit, skipping the morphine that I suspected made her sick. This time the spinal slipped right in without a hitch (no labor swelling helped a lot) and she was able to experience excellent pain relief without getting sick to her stomach. This also allowed her to bond with her baby right in the operating room. In her own words, she was “ecstatically happy” in the recovery room.
We both enjoyed the experience. She was happy because she had a healthy new baby. I was happy because she made my day.
Helping to give her the gift of healthy labor and birth that she envisioned is why I do what I do.”
~ Dennis Henzig, M.D.
Dr. Henzig with members of Gifford’s surgical team
Dr. Terry Cantlin joined the Bethel Health Center in 1987. He attended the University of Health Science in Kansas City, Missouri, and went on to an internship and residency at the Osteopathic Hospital of Maine in Portland.
He worked for the Indian Health Service on the Jicarilla Apache Reservation in Dulce, New Mexico for three years and then as emergency room director at the Downeast Community Hospital in Machias, Maine before joining the Bethel practice, which was then owned by Drs. Ronald Gadway and Edward Armstrong.
Originally from Lebanon, New Hampshire, Dr. Cantlin lives in Randolph Center with his wife, Betsy. They have two children. Dr. Cantlin is well-known outside the health center for his role as a member of the band “Jeanne and the Hi-Tops”. He also enjoys woodworking, sports, and cooking.
Dr. Mark Seymour joined the Bethel Health Center in 1989. He attended medical school at the University of New England College of Osteopathic Medicine in his home town of Biddeford, Maine.
He went on to complete his internship at Flint Osteopathic Hospital in Michigan and his residency at the University of Massachusetts Medical Center in Worcester. He practiced at the Indian Health Service from 1985-1989, first in Chinle, Arizona on a Navajo reservation and then in Browning, Montana on a Blackfeet reservation. He joined the Bethel practice in 1989, which became part of Gifford a year later.
Dr. Seymour lives in Randolph Center with his wife, Becky. They have two children, Jane and Will. Dr. Seymour enjoys family, reading, hiking, and following Boston sports in his free time.
Below is their story as told in the words of Dr. Cantlin, as featured in our 2012 Annual Report.
Dr. Mark Seymour and I have practiced together for nearly 25 years at the Bethel Health Center. This has been an introspective and rewarding experience for each of us. We’ve enjoyed the comprehensive nature of family practice. The ability to care for patients of all ages with a wide range of problems and to be able to follow patients and families throughout their entire life span is a blessing. To be trusted with this care is an honor.
We’ve each had many interesting cases and challenging diagnoses, but the ones that are truly rewarding for us are those that have been transformational in improving someone’s life. Helping people to overcome substance abuse (tobacco, alcohol, and drugs), helping them to lose weight and exercise more, and assisting in coping with stressors and depression are extremely time and energy-consuming problems. They require persistent effort over many visits, but ultimately have the greatest impact on a patient’s overall well-being and happiness.
Even though these cases are rewarding, our most satisfying and memorable experiences have come from being long-time colleagues and friends, and working with everyone at the Bethel Health Center. All the employees at the health center are like a big family. We’ve spent many years together and all take pride in the care being delivered at our clinic.
Mark and I have a lot in common. We each have close ties to Maine, where we have both lived and trained. As osteopathic physicians, we share a similar education and philosophy toward patient care. We both served a number of years in the Indian Health Service and had many common experiences, or “war stories”. Finally, we have shared an office space, back to back, for 20 years. It has been extremely helpful and enjoyable having a colleague and friend to discuss difficult cases and other issues with all of these years. It is this comaraderie that will be our lasting impression.”
~ Terry Cantlin, D.O.
Bethel Health Center family medicine physician
Above – Drs. Cantlin and Seymour have worked back-to-back for years as seen in this 2008 photograph of the providers in their office. Bottom – the long-time friends and co-workers enjoy an afternoon in the freshly fallen snow.
Born in New Jersey, Dr. Lou DiNicola moved to Randolph in June of 1976 to become a local pediatrician. Passing up job offers in much larger areas then and since, he chose to stay in Randolph because he’s been able to able to practice medicine as he always envisioned. He has been able to affect change on a state level; create unique, trend-setting models of health care; and demonstrate his love of the community through his work.
Married to his wife Joann for 43 years, the couple has two grown children, two grandchildren, and a third on the way. Dr. DiNicola is an outdoor enthusiast, enjoying hiking, snowshoeing, walking, and gardening. He’s also a photographer and works with his artist wife, framing her paintings.
Dr. DiNicola has spent his entire career in Randolph while also working in Rochester from 1977-1992 with internal medicine physicians Drs. Mark Jewett and Milt Fowler.
Below is his story as told in his own words, as featured in our 2012 Annual Report.
Thirty-six years ago I was fresh out of residency and looking for job opportunities when I saw an ad in a magazine for a pediatrician in rural Vermont. Vermont was where I wanted to work, so I sent in my curriculum vitae, the medical equivalent of a resume, but never heard a word back. I called but the response was less than enthusiastic. I was basically told “thanks, but no thanks.”
I had three job offers in Pittsburgh and was literally sitting down to take a job at Children’s Hospital of Pittsburgh where I’d just completed my internship and residency when my pager went off. It was Gifford President Phil Levesque’s secretary, wondering if I could come up in a couple of weeks for an interview. “I’ll come this weekend, or I’m not coming at all” was my response. The secretary covered the phone, relaying my message to Phil. “Hell, let him come” was his reply.
Needless to say, I came, and stayed.
More than three decades later I hope I have made a positive impact on the community and my patients, and know they have made a remarkable impact on me – teaching me how to communicate care, respect, and love.
It’s amazing how much you can love your patients. Also amazing is the window being a pediatrician gives you to see the love between a parent and a child. No more clearly is that demonstrated than in the unconditional love between a parent and a special needs child. More than once, parents of special needs children have amazed me and inspired me, as have the children themselves. I’ve seen parents of special needs children go on to adopt more children with special needs. Those are the moments that touch you most; those, and loss.
Dr. DiNicola thumb wrestles with patient Troy Daniels.
There is no greater loss than the loss of a child. Throughout my career, there have been car accidents, disease, malignancies, and newborn deaths. I think of two patients I lost to cancer, both of whom I visited at their bedsides at home as they were dying. As I reflect on my career, I think of them not with tears but fondness because of the relationships I have had with their families.
At Gifford, we are small enough to have that closeness with our patients and courageous enough to get up the next day and reflect on what we did or didn’t do, what we could have done differently, and how we can improve care. This ability to affect change is one of the things that has kept me practicing – happily – in this community and state for so many years.
One of the biggest changes Gifford has been able to enact in health care is around childbirth. When I first came to Gifford, I kept hearing about this guy Thurmond Knight, a local physician who was delivering babies in people’s homes. I met Thurmond at a Medical Staff meeting. He was knitting. I asked him what it would take for him to deliver babies at the hospital. He answered “a Birthing Center”. We opened the Birthing Center (the first in the state of Vermont) 35 years ago in 1977.
I’ve also been fortunate to be part of and help form organizations that were decades ahead of their time, in many ways laying the foundation for today’s medical home and Vermont Blueprint for Health models as well as utilizing computers for communication at the advent of the computer revolution. Additionally, Vermont has provided me with the opportunity to work on important legislation, such as child abuse laws, outlawing corporal punishment in schools, mandatory kindergarten, and the recent immunization law. These opportunities along with the privilege of making a difference in kids’ and families’ lives keep me going.
One of the things I find incredibly rewarding is living and working in the same town. I don’t mind if I run into someone downtown and they ask me a question. And I feel it’s so important that we recognize and talk to kids. One way I have been able to successfully converse and care for kids for so long is through humor. I try to infuse that in my appointments with children and often am treated – sometimes at unexpected moments – to humor in return.
One such humorous moment came from a 5-year-old. I try to end all my appointments by asking if patients have any questions for me. This 5-year-old’s question: “Why do frogs jump so high?” Should I ever write a book, I think this will be the title.
~ Lou DiNicola, M.D.
Above left – Dr. DiNicola in 1979. Above right – Dr. DiNicola with Kim Daniels of Berlin and her adopted son Troy. Troy along with his siblings, Maggie, Ben, and Alex, were patients of Dr. DiNicola’s for years. Dr. DiNicola credits Kim, who had a special needs child and then adopted two more, with showing him the true meaning of love and parenting. Troy credits Dr. DiNicola with seeing him as a person.
On Saturday, Aug. 17, hundreds of motorcyclists, cyclists, and runners/walkers will take to the streets of the Randolph area for the Last Mile Ride. The ride raises money for special services for Gifford Medical Center patients in advanced illness and at the end of life.
This is one patient’s story.
Kevin Pearce in 1976 at age 16. (Photo provided)
A native of Waitsfield, Kevin Pearce was born in Vermont in 1960. He moved to Massachusetts with his family when he was just 3. He grew up in Charlemont and Ashfield, Mass., dropping out of high school to work on a potato farm during a time when dyslexia was less understood and Kevin found himself labeled as “dumb” for his inability to read.
He went on to run heavy equipment, assembling and disassembling ski area chair lifts in Massachusetts, until tragedy brought him back to Vermont.
Kevin had been married, divorced, was engaged, and moving in with his fiancée when she was killed in an automobile accident by a drunk driver on her way to bring her final carload of belongings to what was to be their shared home.
Immediately following the funeral, Kevin packed a bag and took a bus to his native Vermont. Continue reading →
This article appeared in our Spring 2013 Update publication.
The following is excerpted from a letter sent to Gifford by patient Emily Betts Newman of Chelsea. With her permission, we share her words with you.
I underwent surgery at Gifford Medical Center, which was performed by Dr. Dina Levin. The short of it is that Dr. Levin treated me with kindness, compassion, and stellar professionalism – with some humor thrown in. I arrived at 8:30 a.m. and was escorted to a room where the business of prepping me for surgery commenced immediately. The nurse was outgoing, friendly, and knew exactly what she was doing, pleasantly professional.
Very shortly in came Dr. Levin. She spoke to me and then to my husband. Then in came the anesthesiologist. He too was most approachable, but at the same time remained professional. Just when I thought it couldn’t get any better, along comes a young man and a young woman, dressed in surgical scrubs, to walk me to the OR. They were both most
solicitous toward me and made the walk to the OR quite entertaining.
But wait, it still gets even better. Upon entering the OR, I was instructed to get up on the bed and stretch my arms out. As I did I felt many hands stroking my arms and touching my legs in very soothing manner, sending waves of reassurance through me. Dr. Levin came in, looked at me, smiled and said, “Emily, we are going to take such good care of you.” At that very moment I was relaxed, felt like all was well with me and the world. Dr. Levin was the last smiling face that I saw before I went into the dreamless world of anesthesia.
Soon I was back in the room where it all began. I was actually sorry to go when they decided to boot me out. The quality of care at Gifford is sterling and exceptional in every way. I even got a call from a gentleman at Gifford asking how I was doing since my procedure. I now tell my friends that it certainly paid off to have the surgery and there is only one person on the planet who can do it with compassion, humor, and professionalism. That person is Dr. Dina Levin.