This article was published in our 2015 Annual Report.
Drs. Lou DiNicola and Christina DiNicola
In 1976 Pediatrician Lou DiNicola came to Randolph for an interview shortly after completing his residency. The first provider he met wore jeans and a flannel shirt, and he knew right then he was at an unusual organization.
“I spent the night at the CEO’s house—it really was a community hospital!” he said. “I wanted to work in Vermont, and I wanted to care for kids, not just see them and send them on to a larger medical center. I took the position.”
Forty years later, DiNicola is still practicing in Randolph (he also saw families in the Rochester clinic until 1992), and he has become a passionate and respected advocate for children’s health, helping to shape state legislation on a range of issues.
The organization has grown (there are now six community health centers), and you see fewer flannel shirts, but the feel of a “real community hospital” remains. The local Rotary Club holds morning meetings in the cafeteria, where at lunch the staff mingles with neighbors who come for great locally-sourced food; there are no reserved spaces for VIPs in the parking lot; and the computerized staff email directory is still arranged alphabetically by an employee’s first name.
In a small community everyone’s lives are intertwined. We care for people who repair our cars, teach our children, attend our church, or manage the store where we buy groceries. The lines that separate hospital from community, caregiver from patient, and even family from co-worker are less distinct.
“Everything that happens in the community —a town fire, school events, Hurricane Irene—comes into our office as well. I have patients now who are the grandchildren of patients I saw years ago,” said Dr. Lou DiNicola. “I live less than three miles from work; clearly this is my home.”
For Dr. Lou DiNicola the connection goes even deeper: Pediatrician Dr. Christina DiNicola spent a summer jobshadowing him before heading off to Stanford University in fall of 1994. Today her former mentor is both a colleague and her father-in-law.
“I wanted to live in the same community I worked in, to have the same accountability to community as to family,” said Christina, who came from a larger practice in Philadelphia last spring. “People care about each other, and about life outside work. There’s a special kind of familiarity this way. The people I see in the office I also see in my community—just in different roles.”
Both Dr. DiNicolas say this blurred line between their work and community roles brings relevance to their work, and shapes the way they deliver care. When something they do has a positive impact, they can see how lives are changed.
“In previous positions I was part of a team of rotating doctors,” said Christina. “My work in the clinic here is especially satisfying to me because I can follow up directly with patients and build ongoing relationships with families.”
Dr. Lou DiNicola says the opportunity for connection and community still attracts new providers. Another draw also endures, something he recognized when he visited years ago, and that is Gifford’s focus on quality. This ensures that the technology and expertise needed for direct patient care is available locally—most patients aren’t sent elsewhere after diagnosis. We do everything we can to treat our patients in the community setting.
“Today medical students are most often trained to be specialists at larger medical centers. Those who want to do more personalized care, and to see a wide range of cases, come to rural medicine,” he said. “I value my ongoing relationships with people in the community, but I also take satisfaction in being there for people who have come a long way for care. People from all over choose to have their babies at Gifford and helping them with the birthing process, whether routine or complicated, has also always been a rewarding experience. We have the best of both worlds at Gifford!”
RANDOLPH – Certified nurse-midwife Julia Cook has joined Gifford’s team of midwives, and is now seeing patients in our Randolph and Berlin clinics.
Cook received a Master of Science in Nursing from Frontier Nursing University in Hyden, KY. Her clinical interests include adolescent care, patient education, and helping women to be active participants in their ob/gyn care.
Born in rural Louisiana, she moved to a suburb of Atlanta while in High School, and went on to get an associate of Science in Nursing from Georgia Perimeter College. She was first attracted to ob/gyn care after the birth of her first child 16 years ago.
“The midwives who cared for me were amazing—they empowered me as a woman and as a new mother,” she said. “I was intrigued by what they did, and asked them what I needed to do to start on that career path.”
When Cook finished her training she began to look for work in a smaller community, and was drawn by the story of Gifford’s Birthing Center and its pioneering efforts in family centered birth. She also appreciates that her work will include opportunities for well-women and adolescent care.
“I feel that education is so important when it comes to women’s health,” she said. “I especially enjoy working with adolescents because they are at a time in life when information about how to be healthy is taken with them as they transition into adulthood.”
Cook says her husband and four children are also excited about moving to New England, and the family looks forward to living in a smaller community and exploring all the new things Vermont offers.
To schedule an appointment, or to learn more about Gifford’s Birthing Center, please call 802-728-2401.
This article was published in our 2015 Annual Report.
Dr. Milt Fowler and physician assistant Leslie Osterman
For Dr. Milt Fowler and physician assistant Leslie Osterman, teamwork is the key to continuity of care.
Dr. Milt Fowler had just completed his residency when he arrived at Gifford in 1976.
He and his wife were eager to leave the city and wanted to be part of a small community.
He’s still practicing at Gifford forty years later, and now he faces another major life transition: easing into retirement.
“I’m having a hard time cutting back. I’ve known some of my patients for 35 or 40 years,” he said. “There’s a deep richness and joy in practicing primary care in a small community. Once you’ve shut the door on the chaos and paperwork and sit to connect with a patient, the office is like a sacred space.”
Providers at Gifford often say that an ongoing patient relationship is the most satisfying part of their work. For family physicians, the bonds can grow especially strong: it is not unusual for long-time primary care physicians to have treated several generations in a single family.
“I see my role as being a positive influence, someone a patient can come to for help—not just with medicine, but with other issues as well,” said Dr. Ken Borie, who has been practicing family medicine at Gifford since 1980. “Family doctors can build trust in ways a specialist can’t. That’s what’s valuable about being a primary care physician—it’s one of the intangibles that you can’t put a price on.”
Across the country a shortage of primary care physicians is forcing rural community hospitals like Gifford to look for alternatives to this traditional model. As a generation of long-time physicians starts to retire, fewer new providers choose a career in primary care.
Many factors have contributed to this shortage: primary care pays less than other fields and many medical students, burdened with student debt, specialize in other areas. Those who do practice primary care are in demand, and are much more mobile than the providers who settled in Randolph years ago. Rural communities are especially hard hit, since salaries are much higher in urban areas.
To respond to this primary care recruitment challenge, Gifford has implemented a team model, often pairing a physician with a physician assistant or nurse practitioner. These healthcare professionals have been specially trained to diagnose and treat a variety of conditions, prescribe medication, order and interpret tests, counsel, and manage patient care.
Fowler works closely with Physician Assistant-Certified, Leslie Osterman. The arrangement shortens a patient’s waiting time for appointments, but also helps to make sure that patients have quality time with a provider during visits.
“There are not enough MD/DO’s to care for everybody—we have to find new models,” said Fowler. “Leslie and I work really well together. She’s taken over much of the acute care and the preventive and health maintenance visits like annual physicals and cancer screenings. I tend to manage care for patients with more complicated needs.”
Osterman previously worked as a respiratory therapist but found she wanted to be more involved in patient care. She saw that the physician assistants she worked with could focus on preventative medicine, and shared knowledge and decision-making as a team. She returned to school, received a Masters of Physician Assistant studies from Franklin Pierce University (she completed three of her nine rotations at Gifford), and came to practice at Gifford in 2015.
“Milt introduces me to his long-time patients and they see us working together. If their next appointment is with me, I won’t be some random person they haven’t seen before,” said Osterman. “Continuity of care is really important to people.”
The new team model increases patient access to primary care professionals while preserving a quality provider/patient relationship. Like the long-term providers they work with, physician assistants and nurse practitioners say they specifically chose their roles because they wanted to build ongoing connections with patients.
“I trained as a physician assistant because I had seen that many doctors weren’t able to spend extra time with patients discussing concerns or preventive care,” said Osterman. “Sometimes patients need extra time for education or explanations, and I wanted to help fill this need.”
Dr. Kasra Djalayer has joined Gifford Health Care’s primary care team and is now seeing patients in the Berlin and Randolph clinics. He also sees Gifford patients at the Rowan Court Nursing Home in Barre, where he is the Medical Director.
Board-certified in internal medicine, Dr. Djalayer received his license of Medicine and Surgery at the University of Complutenese (Madrid, Spain). He completed his residency at the Yale-Griffin Hospital Prevention Research Center and did post graduate training in Obesity at Harvard University and in Rheumatology and Clinical Immunology at the University of Vermont. His clinical interests include dementia-related behavioral disorders, geriatric medicine, and rheumatology.
Most recently he has worked at Franklin Regional Hospital (Franklin, NH) and as a hospitalist at the New London Hospital (New London, NH), and the Brattleboro Memorial Hospital (Brattleboro, VT). “Dr. DJ,” as he is known to his patients, has received both the Patients Choice Award and the Compassionate Doctor recognition for five consecutive years (2000-2014).
“I like to use humor in my conversations, and find it energizing to build ongoing relationships with patients,” he said. “We talk about the details of their medical problem but also about their situation in general—any family issues or other concerns. It’s an important part of good care.”
When not working, Dr. Djalayer enjoys cycling, tennis, swimming, and reading to keep up with current events and new medical developments.
Administrator Joseph Woodin listens as Gifford staff and board members express appreciation for his 17 years of leadership. He will be leaving in late April.
More than 100 community members gathered for Gifford Medical Center’s 110th Annual Corporators Meeting Saturday night and heard that the Randolph-based organization is in great shape and positioned to move ahead smoothly during transition into new leadership.
Current Administrator Joseph Woodin, who will leave Gifford in late April to lead a hospital in Martha’s Vineyard, received a standing ovation for his service. Throughout the evening voices representing all areas of the organization and community shared stories and expressed heartfelt appreciation for his years of leadership.
“Joe is leaving after 17 years of extraordinary leadership, and he is leaving us in great shape,” Board of Trustee Chair Gus Meyer said. “Perhaps the most important thing he leaves us with is an exceptionally strong leadership team and staff who are able to continue on the many positive directions we have established during his tenure. His time with Gifford underscores our capacity to sustain the organizational stability, clinical excellence, creative growth, and flexible response to changes in the health care world that have come to make Gifford a uniquely strong health care system.”
The Gifford Board will appoint an interim administrator to work with the hospital’s senior management team and facilitate operations and ongoing projects at Gifford. They have begun what is anticipated to be a 4 to 6-month national search for Woodin’s replacement
In his final Administrator’s Report, Woodin, who is leaving for personal reasons, reflected on his time at Gifford. He described looking through 17 years of hospital annual reports and how moved he was as he read the stories of patients he has met and people he has worked with over the years.
“At the end of the day there are so many beautiful things that happen at Gifford, and we can forget about that,” he said. “We’re so lucky to have an organization like this!”
After a short presentation documenting the changes at Gifford during his tenure, he ended with the Morgan Orchards Senior Living Community in Randolph Center.
“I have never spent as much time or energy as I have at this organization and in this community and I have loved every minute of it,” he said in closing. “I will never be able to repeat this anywhere, and I’m hoping to retire up here in this independent living facility!”
A legacy of financial stability, vision, and growth
Highlights of Woodin’s tenure include the expansion of Gifford’s network of community health centers to include clinics in Berlin, White River Junction, Wilder, Kingwood, and Sharon; expanded patient services for all stages of life, from the creation of a hospitalist program in 2006 to provide local care for more serious illnesses, to the creation of the Palliative Care program; a new renovated ambulatory care center and expanded radiology and emergency departments; and the Morgan Orchards Senior Living Community in Randolph Center, which includes the Menig Nursing Home, independent living (construction scheduled to start in the spring), and a future assisted living facility; 25 new private inpatient rooms. A renovated and updated Birthing Center scheduled to open in the spring.
Gifford’s long-time focus on community primary care was strengthened with a Federally Qualified Health Center designation in 2013, and in 2014 it was named a top 100 Critical Access Hospital in the nation.
Long-term providers describe ongoing passion for mission and core values
Following the corporators meeting, three key long-term Gifford providers talked about what first brought them to Gifford and shared some of the changes they’ve witnessed over the years. General Surgeon Dr. Ovleto Ciccarelli, Pediatrician Dr. Lou DiNicola, and Podiatrist Dr. Robert Rinaldi each stressed that the core values that sustain Gifford’s mission are kept alive and passed on by the committed staff who work there.
Dr. Ciccarelli, noting that many long-time providers are reaching retirement age, said the qualities that brought those people to Gifford remain and continue to attract new staff. “While there are some changes, the essence of what attracted people like myself to Gifford resides here,” he said.
Dr. DiNicola said that he has stayed at Gifford for 40 years because of the community. “The people I work with, the people in the community and those I work with in the schools,” he said. “ This is my family and this is why I am here.”
Dr. Rinaldi remembered that in 2003 he was first attracted by the passion he saw in the “Gifford family.” He noted that the hallways are still filled with people who treat each other like family, and who have maintained their passion for the organization.
He concluded with a tribute to Woodin: “Joe saw these things, the family, and the passion, and the desire to be the best for each other and for every patient,” Rinaldi said. “He led us to understand our family, and to understand ourselves. He leaves knowing that he led us to success and that we will continue to be successful.”
Community scholarships and awards presented
Jeanelle Achee was awarded the Dr. Richard J. Barrett M.D. Scholarship, a $1,000 award for a Gifford employee or an employee’s child pursuing a health care education. Safeline, Inc. in Chelsea Vermont, received the $1,000 Philip D. Levesque Memorial Community Award, given annually in recognition of his personal commitment to the White River Valley.
The $25,000 William and Mary Markle Community Grant was given to community recreation departments (Bethel, Chelsea, Northfield, Randolph/Braintree/Brookfield, Rochester, Royalton, and Strafford) to support youth exercise and activity programs.
Board of trustees and directors elected and service recognized
During the business meeting, retiring members Linda Chugkowski (9 years) and Linda Morse (3 years) were recognized for their years of service.
The following slate of new community ambassadors were elected: Dr. Nick Benoit (South Royalton), Dr. Ovleto Ciccarelli (Wells), Dr. Robert Cochrane (Burlington), Dr. Marcus Coxon (Randolph Center), Christina Harlow, NP (Brookfield), Dr. Martin Johns (Lebanon), Dr. Peter Loescher (Etna, NH), Dr. Rob Rinaldi (Chelsea), Dr. Scott Rodi (Etna, NH), Dr. Ellamarie Russo-Demara (Sharon), Dr. Mark Seymour (Randolph Center), Rick & Rebecca Hauser (Randolph) and Peter & Karen Reed (Braintree).
The following were elected trustees: Bill Baumann (Randolph), Carol Bushey (Brookfield), Peter Reed (Braintree) Sue Sherman (Rochester) and Clay Westbrook (Randolph). Elected officers of the board of directors are: Gus Meyer, chair; Peter Nowlan, vice chair. Barbara Rochat, secretary. Matt Considine, treasurer.
Nurse practitioner Elizabeth Saxton, APRN-AGNP, has joined Gifford’s primary care team. She is now seeing patients at the Gifford Health Center at Berlin, and also Gifford patients who live in nursing homes in the area.
Saxton first came to Vermont as a student at UVM, fell in love with the state, and has lived here ever since. After receiving a BA in history, she went on to receive her MS in Nursing from UVM.
Board-certified by the American Academy of Nurse Practitioners, she is also a member of the American Association of Nurse Practitioners and the Vermont Nurse Practitioners Association. Her clinical interests include preventative health, eldercare, mood disorders, LGBQT support, and addiction treatment.
“I like to get to know my patients well, and to make sure they understand their diagnosis, how they will be treated, and how to get the most affordable medications,” she said. “Patient education is very important to me. I see myself as a collaborative and supportive resource for people.”
An outdoor enthusiast, she is an avid skier and enjoys biking, kayaking, hunting, and fishing when she us not working.
In Berlin, Saxton works with family nurse practitioner Jeff Lourie. Other providers at the Gifford Health Center at Berlin (located just off Airport Road) include specialists in Neurology, Orthopedics, Podiatry, Urology, and Midwifery. Call (802) 229-2325 for an appointment.
Oncologist Dr. Eswar Tipirneni has joined Gifford Medical Center’s Oncology Department and is now seeing patients in Randolph.
Gifford is one of only five hospitals in Vermont designated as an accredited cancer program by the national American College of Surgeons Commission on Cancer.
The Oncology Department includes a team of specially certified oncology nurses and provides compassionate cancer care and services (planning options for treatment following a diagnosis; outpatient chemotherapy; and some treatments for hematology conditions, such as anemia).
Board certified in both internal medicine and hematology/oncology, Dr. Tipirneni received his MBBS (Bachelor of Medicine and Bachelor of Surgery) at Kamineni Institute of Medical Sciences in Andhra Pradesh, India. He completed his internal medicine internship at St. Joseph Mercy Hospital in Ann Arbor, MI, his internal medicine residency at St. Vincent Hospital in Worcester, MA, and his hematology/oncology fellowship at the University of Massachusetts Medical School in Worcester, MA, where he was the chief fellow.
Also a provider in the UVM Health Network, Tipirneni brings the resources of an academic cancer research center to his care for patients at Gifford, including participation in multidisciplinary tumor boards and current clinical trials. He says he was drawn to cancer care during his first student rotations in outpatient oncology.
“I saw the deep attachment patients have with their oncologists, a person they often will see every other week during treatment, and I was interested in providing this continuity of care,” he said. “I learn a lot from my patients—their positive attitude in the sickest of times is a driving force for me.”
Dr. Tipirneni is married to Dr. Saranya Kodali, who is currently finishing her internal medicine residency at the University of Massachusetts Medical School in Worcester, MA and they have a three-year-old daughter. When not working he enjoys traveling, hiking and cricket.
The Gifford Health Care Board of Directors announced on Friday that long time Administrator Joseph Woodin will be leaving the organization in May to live in Massachusetts where he has accepted the Martha’s Vineyard Hospital CEO position.
In announcing his resignation, Woodin stressed that the move was for personal reasons.
“There is not a single reason why I should leave, or want to leave Gifford,” Woodin said. “In the last three years I lost my wife, and then my mother, and it has been a time of personal reflection for me. It’s the right time for me to move forward in life and pursue another opportunity.”
He expressed great appreciation for the relationships he has built with the board, staff, and community during his 17-year tenure, and for the accomplishments they had achieved together.
To assure a smooth and successful leadership transition, the Gifford Board will appoint an interim administrator to work with the hospital’s senior management team and facilitate operations and ongoing projects at Gifford. They have begun what is anticipated to be a 6-9 month national search for Woodin’s replacement.
“Gifford’s Board is fully supportive of Joe as he pursues this new chapter in his life,” said Gifford Board Chair Gus Meyer. “Gifford has a solid foundation, and we have exciting ongoing projects that we will continue to work on. Thankfully, we have an extraordinary staff, providers, and a management team, and we will continue to support of the excellent work they do.”
Since Woodin came to Gifford in 1999, the hospital has met its state-approved operating margin for 16 consecutive years while enjoying a period of expansion in services and physical growth.
Today Gifford has more than 600 employees in 11 locations. In 2013, Gifford’s long-time focus on community primary care was strengthened with a Federally Qualified Health Center designation, and in 2014 it was named a top 100 Critical Access Hospital in the nation.
During his tenure Woodin oversaw expansion of Gifford’s network of community health centers to include clinics in Berlin, White River Junction, Wilder, Kingwood and the popular Sharon Health Center. His commitment to strategic planning and master facility planning has brought a newly renovated ambulatory care center, expanded radiology and emergency department.
Woodin’s latest vision includes the creation of a Senior Living Community in Randolph Center and private patient rooms. The Randolph Center campus includes the Menig Nursing Home and work is slated to begin in the spring on the first independent living building. Patients and staff transitioned to the new private patient rooms in December and work continues on the renovated Birthing Center.
Gifford has also expanded patient services during this time, ranging from the creation of a hospitalist program in 2006 that has allowed the hospital to provide local care for more serious illnesses to the creation of a the Palliative Care program. The guiding philosophy has been to provide appropriate care for all stages of life from birth to end of life.
Woodin’s commitment to the community has spread beyond the walls of Gifford to include ongoing support for local businesses. He has worked diligently to encourage economic growth and vibrancy to help build a healthy community.
Dr. Mario Potvin has joined Gifford Medical Center’s general surgery team. A board-certified surgeon, he has lived in Minnesota for the last 19 years and most recently practiced at the Fairview Lakes Medical Center, in Wyoming, Minnesota.
Born and raised in Quebec City, Canada, Potvin earned his Medical Degree at the Universite de Montreal, Quebec, and completed a fellowship in Laparoscopic Surgery at Montreal General Hospital.
He practiced in Canada for six years before accepting a position with the Mayo Health Systems in Minnesota in 1997, and recently began looking for a position in New England so he could be closer to family in Quebec.
Potvin brings nineteen years of experience in general surgery, advanced laparoscopy surgery skills, and extensive knowledge of Endoscopy and GERD investigation. He likes to establish a direct and honest relationship with patients so they can discuss problems and treatment options together.
“I tell my patients that I’m here to give them the best treatment possible,” he said. “Sometimes this is surgery, sometimes there are other options to consider.”
Potvin has purchased a home in Randolph Center, and when not working enjoys skiing, reading, all kinds of music, and playing piano and guitar.
Gifford’s General Surgery team provides a wide range of services including skin lesion and cyst removal, comprehensive breast care, hernia treatment, and colonoscopies. To learn more about Gifford’s General Surgery program visit www.giffordmed.org, or call the General Surgery office at 802-728-2430.
On December 18th, every employee on Gifford’s main campus arrived to find a bag filled with four homemade cookies and a homemade caramel, either waiting on their desk or hand-delivered by an amazing Christmas spirit wearing a bright red reindeer nose.
Katelyn Duprey, a RN on HP, worked the night shift last night. After her shift ended, she pushed a cart overflowing with treats to every section of the hospital, making sure she left a bag for each staff member.
It took 48 batches of cookie dough and 7 batches of caramel to fill the 465 bags. Duprey and her mother Gloria started baking on Monday morning, helped by two friends, and they finished filling the last bag at 3 p.m. on Thursday afternoon.
“I made up all the cookie dough in advance and we worked on a rotation system,” she explained. “Two trays of cookies in the oven, two trays cooling, and 2 trays lined with dough, ready to bake. “
Duprey began working at Gifford just before Christmas in 2013. Last year she made Christmas cookies for her co-workers on the HP/TCU units, adding extras for others in the hospital.
“I thought I gave out cookies to the entire hospital last year, but then I realized this year there were so many more here on the main campus!” she said. “So I counted up all the employees on the address book to make sure I had enough.”
“This tastes like Christmas in a cookie!” lab technician Susan Gallagher said, as she helped with the distribution cart Friday morning.
Duprey says comments like this, and the surprised reaction of people receiving an unexpected “goodie bag”, makes all the work worthwhile.
She said by far the best reaction this year came from Administrator Joe Woodin, who was uncharacteristically at a loss for words when given his gift.
“He just stood there looking at all the bags and saying, “Impossible! Impossible!” Duprey said.