The following is an excerpt from our 2013 Annual Report: A Recipe for Success.
When Donna Shephard of Rochester came with her husband, Dick, for an appointment at Gifford primary care on her 72nd birthday in April, nurse Dorothy Jamieson had cake, cupcakes, a crown and lei waiting as a surprise. Donna, who has Parkison’s and regularly visits Gifford, was appreciative of the birthday surprise but more so of the care that Dot
“I love her. She’s the best nurse that you (could) ever see. You don’t get them like that. She’s so gentle and nice and friendly. She puts a smile on anyone’s face.”
~ Donna Shepard
Nurse Dorothy Jamieson with Dick and Donna Shepard
Pennsylvania native Amanda Hepler knew from a young age that she would become a doctor.
“Pretty much from when I was very little, I wanted to be a doctor,” says Hepler, whose mother was a radiology technologist and often the go-to person for medical questions.
At Grove City College in Pennsylvania, Hepler studied molecular biology. Medical school at Jefferson Medical College of Thomas Jefferson University in Philadelphia followed. Her residency in family medicine was at Latrobe Family Medicine Residency, also in Pennsylvania.
When it came time to start work, Dr. Hepler looked for a rural practice and found it at Rangeley Family Medicine in a community of 1,200 in Maine. There for four years, Dr. Hepler was the lone physician, caring for all ages, doing home visits and addressing emergencies as they arose.
From Maine, Dr. Hepler went to work at Cheshire Medical Center, part of Dartmouth-Hitchcock Keene, in New Hampshire. The role meant working in a multi-physician practice, overseeing nurse practitioners and physician assistants, caring for patients in a skilled nursing facility and working to meet quality goals as part of an Accountable Care Organization. It lacked one thing, however: rural roots.
It’s Dr. Hepler’s passion to care for whole families.
“I always pictured myself working in a rural area,” Dr. Hepler said. “Family medicine is called family medicine because you’re supposed to be taking care of a whole family. You can learn a lot more about a person from first-hand experience with a family. You have a true family history.”
Dr. Hepler is now rediscovering her passion for rural medicine as the latest member of the Chelsea Health Center team.
The rural clinic is part of Gifford Health Care and was recently named a Federally Qualified Health Center by the Health Resources and Services Administration, part of the U.S. Department of Health and Human Services.
“It just felt right,” says Dr. Hepler of joining the Chelsea team, which includes physician assistant and Chelsea native Rebecca Savidge and physician assistant Starr Strong, a veteran Chelsea caregiver who will soon retire.
Dr. Hepler is board certified by the American Board of Family Medicine and a member of the American Medical Association and the American Academy of Family Physicians.
A kind and compassionate caregiver who quickly creates a relaxing environment, Dr. Hepler works hard to listen to patients, get to know them and help them make the best decisions to improve their health. She has special clinical interests in caring for whole families, women’s health, diabetes management and caring for children.
Dr. Hepler is currently living in Randolph while she searches for a home for her and her dog, Cosmo, closer to Chelsea. (She notes patients have already been helpful and welcoming as they call with leads on rentals.) In her free time she enjoys snowshoeing and hiking with her dog, kayaking, and flower and vegetable gardening.
Dr. Hepler is now seeing new patients. Call her at the Chelsea Health Center at (802) 685-4400.
The following is an excerpt from our 2013 Annual Report: A Recipe for Success.
The theme of this year’s Annual Report is a Recipe for Success. Without question, Gifford had that recipe in 2013! We continued to gain great recognition for what we’ve done, while taking major strides to position ourselves to do even more in the future.
In 2013, as we awaited permits for the senior retirement community, we undertook important expansions to the Kingwood and Sharon health centers. Ultimately, the senior retirement Act 250 permits and Certificate of Need were granted, making us ready to break ground for the new nursing home in the spring of 2014, with independent and assisted living options to follow. Moving the nursing home will enable us to renovate our inpatient unit, with single-patient rooms that will significantly improve health safety and comfort for patients using that facility.
In addition, we earned designation as a Federally Qualified Health Center. This will enable us to expand our core commitment to primary care, including new initiatives and collaborations to extend dental and mental health services to underserved areas.
As we have pursued these plans for the future, Gifford has continued its commitment to patient care and furthering the health of our communities. We are extremely proud that Dr. Lou DiNicola was given the Physician Award for Community Service by the Vermont Medical Society. We are delighted that Major McLaughlin was named the national Outstanding Senior Volunteer. We are humbled by the continued recognition of the Menig Extended Care Facility.
As we reflect on these accomplishments and look forward with tremendous anticipation to 2014, it is an honor for the Board to serve an organization that continually goes above and beyond. Even as we experience constant change in today’s health care environment, we have great confidence that Gifford’s ever-evolving recipe will generate success this year and for many more to come.
The following is an excerpt from our 2013 Annual Report: A Recipe for Success.
This has been another successful year for Gifford, and it is due to our continued ability to take care of so many different patients, from so many different communities. Ultimately that is our mission and focus, and for me constitutes our Recipe for Success. We continue to offer treatment and services over a wide geography, and “how” we do that is as important as “what” we do. We strive to bring personal attention into the clinical delivery system through relationships and flexibility. Sometimes we do these things very well, and sometimes we learn and grow from our experiences and shortcomings. In all instances we are indebted to the many communities and friends who utilize us and give us feedback and support.
A Gallon of Leadership
This has also been a year marked with stress over health care reform and the roll-out of both a national and state-wide insurance product (i.e. Vermont Health Connect). Although the state has done a better job than the federal government in implementing the insurance exchange, there is still much uncertainly about these new programs, with people looking for answers and assurance that this is the “right direction.” That uncertainty, however, does not find its way into our planning for the future. Gifford has always relied upon a simple understanding that if we focus on patient care, quality and insuring access to everyone, regardless of their ability to pay, we will be successful. Maybe it’s that three-ingredient recipe that has helped sustain us over these past 110 years (since our founding in 1903). While others are employing sophisticated forecasting techniques and prediction models, we are just trying our best to be your medical home and guide.
I hope you enjoy this report, and the many stories that highlight our efforts this past year. We are grateful for the legacy we have inherited, and continue to build upon that
success each and every year.
Arny and Cil Spahn have long background in photography
As they prepare to hang their exhibit in the Gifford Medical Center gallery, Arnold and Priscilla Spahn hold up photos they took in the Southwest. Priscilla’s photo is of a Navajo weaver in Gouldings, Utah. Arny holds a photo of what is known as “the left mitten” in Monument Valley, Utah.
Randolph couple Arnold “Arny” and Priscilla “Cil” Spahn present images of their travels to the Southwest in a joint photography exhibit at Gifford Medical Center March 26 through April 30.
The Spahns have been taking photographs since they were very young; Cil since she was 7 and Arny since age 9.
Born in Providence, R.I., Arny joined the U.S. Air Force at age 18 and then went on to work in Danbury, Conn., building high voltage test equipment. It was there that his talents in photography were recognized, and Arny became the company photographer and also technical writer.
Cil was raised in Connecticut and as a teenager won a number of awards for her photography. When the photography teacher at her high school became ill, Cil was asked to step in. At age 16, she did black and white photofinishing at a local camera shop and took photographs to accompany an article submitted to a national architectural magazine. She says she often wondered if the magazine editors knew the photographer was a teen.
In college at Skidmore, she both photographed and wrote for the school paper, moving up to managing editor her senior year.
Cil and Arny met volunteering as “flaggers,” or safety workers, at race tracks with the New England Region Sports Car Club of America. Cil was one of the first women course workers at tracks in Lime Rock, Conn., and Sebring, Fla.
A photography course in South Woodstock at the Doscher Country School of Photography paid for courtesy of Arny’s GI Bill of Rights first brought the couple to Vermont in 1971. Inspired by the course and the Green Mountain State, they settled in Vermont and opened a photography business first in Brookfield and then in Randolph, Bridge Hill Studio, running it together until retiring in 1997.
As part of their business, they rejoined the sports car racing world as licensed freelance photographers, taking and selling thousands of action photographs to racers and publications. They are also both past presidents of the Vermont and New England Professional Photographers Association and were both trustees of the New England Institute of Professional Photography.
Today, they are active in their community as board members of the Randolph Rotary, The Clara Martin Center and The Citizens Advisory Board for Reparative Justice.
A hobbyist woodworker, or wood turner, Arny continues to write and photograph for The Woodchuck Woodturners of Northern Vermont as their newsletter editor.
The couple also enjoys traveling, specifically Elderhostel or Road Scholar educational tours. They have been taking the tours since they retired almost two decades ago. A recent trip took them to Arizona, Utah and New Mexico, where they visited scenes from Tony Hillerman’s fictional stories of Navajo people. Those scenes from the Southwest make up their exhibit at Gifford.
“What we fell in love with about the Hillerman Country was the Navajo’s basic desire to be in harmony with their world. It’s a concept they call ‘hozho,’ and in their prayers, they ask only to walk in beauty. When you travel through much of Arizona, Utah and New Mexico, physical beauty is all around you,” notes the couple in a write-up on its trip, displayed as part of the exhibit.
The exhibit is free and open to the public. The Gifford gallery is located just inside the hospital’s main entrance at 44 S. Main St. (Route 12) in Randolph. Call Gifford at (802) 728-7000 or Volunteer Coordinator Julie Fischer at (802) 728-2324 for more information.
Cindy Legacy poses with Gifford registered dietitian Stacy Pelletier. Legacy of Randolph lost 110 pounds and is now starting a weight loss support group at Gifford to help maintain her own weight loss and help others on their journey to becoming healthy.
After losing 110 pounds, Cindy Legacy of Randolph is launching a weight loss support group at her workplace – Gifford Medical Center – to help keep the weight off and help others on their weight loss journeys.
The first meeting, which is free and open to all, will be Wednesday, April 9 from 6:30-7:30 p.m. in the Gifford Conference Center.
Legacy has some goals for the group, including providing educational resources, occasional speakers, discussion, support, walking and activities. There won’t be weigh-ins, or judgment, however.
“I don’t care what you weigh. It’s none of my business,” says Legacy, who rather wants to help anyone, at any stage in his or her effort to lose weight and have a healthier lifestyle.
But she is also interested in finding what participants want and what meeting times work best. That will be part of the first meeting. She’s envisioning weekly, evening meetings to follow.
Joseph Woodin, Gifford’s administrator, speaks at Saturday’s Annual Meeting of the medical center’s corporators. Woodin outlined a year of success.
If there was any doubt that Randolph’s local hospital – Gifford – stands above when it comes to commitment to community and financial stability, it was wholly erased Saturday as the medical center held its 108th Annual Meeting of its corporators.
The evening gathering at Gifford featured an overview of the hospital’s successful past year, news of spectacular community outreach efforts, a video detailing employees’ commitment to caring for their neighbors and a ringing endorsement from Al Gobeille, chairman of the Green Mountain Care Board and the evening’s guest speaker.
Diane and William Brigham, corporators, arrive at Gifford’s 108th Annual Meeting.
For Gifford, 2013 brought a 14th consecutive year “making” budget and operating margin, new providers, expanded services including urology and wound care, expanded facilities in Sharon and Randolph, a designation as a Federally Qualified Health Center and all permits needed to move forward on the construction of a senior living community in Randolph Center and private inpatient rooms at Gifford.
The Randolph medical center also collected a ranking as the state’s most energy efficient hospital, an award for pediatrician Dr. Lou DiNicola, national recognition for Outstanding Senior Volunteer Major Melvin McLaughlin of Randolph and, noted Board Chairman Gus Meyer, continued national accolades for the Menig Extended Care Facility nursing home.
Al Gobeille, chairman of the Green Mountain Care Board, speaks at Gifford’s 108th annual corporators meeting on Saturday evening at the Randolph hospital.
“In the meantime, we’re faced with an ever-changing health care landscape,” said Meyer, listing accountable care organizations, payment reform initiatives and a burgeoning number of small hospitals forming relationships with the region’s two large tertiary care centers.
For some small hospitals, these shifts cause “angst.” “We like to think it brings us possibility,” said Meyer. “As both a Critical Access Hospital and now a Federally Qualified Health Center, Gifford is particularly well positioned to sustain our health as an organization and continue to fulfill our vital role in enhancing the health of the communities we serve.”
Joan Granter, left, and Irene Schaefer, corporators, arrive at Gifford’s 108th Annual Meeting.
The FQHC designation brings an increased emphasis on preventative care and will allow Gifford to invest in needed dental and mental health care in the community, Administrator Joseph Woodin said.
Gifford is but one of only three hospitals in the country to now be both a Critical Access Hospital and Federally Qualified Health Center.
“Congratulations! You’re a visionary,” said Gobeille in addressing Gifford’s new FQHC status. “It’s a brilliant move. It’s a great way to do the right thing.”
And Gifford is doing the right thing.
Gobeille was clear in his praise for Gifford’s management team and its commitment to stable budgets, without layoffs or compromising patient care.
Marjorie and Dick Drysdale, corporators, arrive at Gifford’s 108th Annual Meeting.
Gifford’s commitment also extends to the community.
In a major announcement, Woodin shared that thanks to the William and Mary Markle Community Foundation, Gifford will grant a total of $25,000 to schools in 10 area towns to support exercise and healthy eating programs.
Gifford annually at this time of year also hands out a grant and scholarship. The 2014 Philip Levesque grant in the amount of $1,000 was awarded to the Orange County Parent Child Center. The 2014 Richard J. Barrett, M.D., scholarship was awarded to Genia Schumacher, a mother of seven and breast cancer survivor who is in her second year of the radiology program at Champlain College.
The continued use of “Gifford Gift Certificates,” encouraging local spending during the holiday, invested about $40,000 in the regional economy in December. “These small stores appreciate it. It really does make a difference,” noted Woodin, who also detailed Gifford’s buy local approach and many community outreach activities in 2013, including free health fairs and classes.
The community in turn has invested in Gifford. The medical center’s 120 volunteers gave 16,678 hours in 2013, or 2,085 eight-hour workdays. Thrift Shop volunteers gave another 6,489 hours, or 811 workdays. And the Auxiliary, which operates the popular Thrift Shop, has both invested in equipment for various Gifford departments and made a major contribution toward the planned senior living community that will begin construction in May.
Outgoing Gifford board member David Ainsworth arrives with wife Peggy to Saturday’s 108th Annual Meeting of the Corporators.
The night also brought new members to the Gifford family.
Corporators elected two new of their own: Matt Considine of Randolph and Jody Richards of Bethel. Considine, the director of investments for the State of Vermont, was also elected to the Board of Trustees and Lincoln Clark of Royalton was re-elected.
Leaving the board after six years was Sharon Dimmick of Randolph Center, a past chairwoman, and David Ainsworth of South Royalton after nine years.
‘Recipe for Success’
“Recipe for Success” was the night’s theme and built around a fresh-off-the-press 2013 Annual Report sharing patient accounts of Gifford staff members going above and beyond. The report, now available on www.giffordmed.org, credits employees’ strong commitment to patient-care as helping the medical center succeed.
Taking the message one step further, Gifford unveiled a new video with staff members talking about the privilege of providing local care and the medical center’s diverse services, particularly its emphasis on primary care. The video is also on the hospital’s Web site.
Gus Meyer, chairman of Gifford’s board, honors retiring board members David Ainsworth and Sharon Dimmick.
Health care reform
Shifting resources to primary and preventative care is a key to health care reform initiatives, said a personable and humorous Gobeille, who emphasized affordability.
“We all want care. We just have to be able to afford care,” he said. “In the two-and-a-half years I’ve been on the board, I’ve grown an optimism that Vermont could do something profound.”
Gobeille described what he called “two Vermonts” – one where large companies providing their employees more affordable insurance and one where small businesses and individuals struggle to pay high costs. “The Affordable Care Act tries to fix that,” he said.
The role his board is playing in the initiatives in Vermont is one of a regulator over hospital budgets and the certificate of need process, one as innovator of pilot projects aimed at redefining how health care is delivered, and paid for, and as an evaluator of the success of these initiatives as well as the administration and legislators’ efforts to move toward a single-payer system.
Audience members asked questions about when a financing plan for a single-payer system would be forthcoming (after the election, Gobeille said), about how costs can be reduced without personal accountability from individuals for their health (personal accountability absolutely matters, he said) and how small hospitals can keep the doors open.
Gobeille pointed to Gifford’s record of financial success and working for the best interests of patients and communities as keys. “I don’t think Gifford’s future is in peril as long as you have a great management team, and you do,” Gobeille said.
Free health fair and diabetes expo focuses on chronic illness
Gifford chefs Ed Striebe, left, and Steve Morgan present at a past Diabetes Education Expo. The annual, free event is expanded this year to all with chronic illnesses and includes a health fair as well as presentations, including a cooking demonstration by Morgan.
Gifford Medical Center will hold a free Health Fair and Diabetes Education Expo on Friday, March 14 from 10 a.m. to 2 p.m. in the Randolph hospital’s Conference Center and visitors’ entrance.
The fair, redesigned from past years, is open to anyone with a chronic condition, not just those with diabetes. It does not require registration, and puts a strong emphasis on “Creating a Healthy Lifestyle” – the fair’s theme.
Gifford has held a Diabetes Education Expo for eight prior years. While the diabetes epidemic remains, organizers from Gifford’s Blueprint for Health team decided to expand the event this year to other conditions because so much of what is being discussed is applicable, explained Jennifer Stratton, Gifford certified diabetes educator.
“Most people who have chronic conditions have something in common,” Stratton said. “I also wanted to open it up to those with pre-diabetes to help prevent diabetes from actually happening.”
The day includes vendor booths and a health fair open throughout the 10 a.m. to 2 p.m. event. Vendor booths are located in the hospital’s visitors’ entrance south of the hospital near the Gift Shop. Vendors this year are local community resource agencies and organizations talking about services and help available locally.
Health fair booths are in one of the hospital’s conference rooms and include blood pressure checks, foot checks, glucose monitoring, goal-setting guidance and guidance on healthy lifestyle choices, physical therapy exercises, tobacco cessation help, diabetes education, information on support groups, and more. The booths are operated by experts from Gifford as well as local dentist Dr. John Westbook and local optometrist Dr. Dean Barelow.
Special presentations will also be offered in a second conference room, including a 10-10:45 a.m. talk by Stratton on “Advances in Diabetes Management;” an 11-11:30 a.m. talk on “Using Herbs to Complement Your Diabetes Wellness Plan” by Sylvia Gaboriault, a registered dietitian and certified diabetes educator; and a 1-1:30 p.m. cooking demonstration on “Sugar ‘Less’ Baking” with Gifford chef Steve Morgan.
Participants may drop in or stay all day. A couple of raffle drawings will be offered and the hospitals’ cafeteria will be open for those wishing to buy lunch.
Learn more by calling Gifford’s Blueprint team at (802) 728-7710. Gifford Medical Center is located at 44 S. Main St. (Route 12) in Randolph. Drive past the hospital, south on Route 12, and take the entrance just after the medical center to access the visitors’ entrance. The Conference Center is marked with a green awning. For handicapped accessibility, go in the main entrance marked “Registration” and take the elevator to the first floor.
The deadline to sign-up for health insurance through the state’s new online marketplace – Vermont Health Connect – is March 15.
To help more of this region’s residents meet the deadline, Gifford Medical Center has organized two special days – March 6 and March 13 from 9 a.m. to 4 p.m. – when extra “navigators” will be available to help people sign-up for insurance.
On hand will be navigators from Gifford’s Blueprint for Health team, Gifford’s Health Connections office (which is part of the Vermont Coalition of Clinics for the Uninsured), and from Bi-State Primary Care.
“For those who haven’t already signed up, the deadline is looming, meaning people must act now. We have been signing people up for months and will continue to do so until the deadline, but wanted to make this extra push to help those who haven’t yet chosen an insurance plan,” said Health Connections caseworker Michele Packard.
For Vermonters not offered insurance through their employer, Vermont Health Connect is how insurance is now sold in the state. This includes Vermonters who:
do not have health insurance;
currently purchase insurance for themselves;
have Catamount or Vermont Health Access Program; or
are offered “unaffordable” coverage by their employers.
Signing up for health insurance is a requirement under federal health care reform efforts. Those who do not sign up may face a federal tax penalty.
Appointments at Gifford’s special March 6 and 13 events are preferred, but walk-ins are welcome. Call the Health Connections office 728-2323 to sign up for an appointment. On the day of your appointment or when walking in, use the main entrance. Private one-on-one discussions are being held in the primary care doctor’s office area. Look for signs and ask for directions.
Each year, too many people are killed or seriously injured by severe weather, despite advance warning. In 2012, more than 450 people in the United States were killed and more than 2,600 were seriously injured by severe weather. Seven events in 2013 accounted for losses over $1 billion each, with loss of lives and serious injuries.
Preparing for severe weather doesn’t have to be complicated or expensive.
The National Oceanic and Atmospheric Administration (NOAA) and the Federal Emergency Management Administration (FEMA) will highlight the importance of preparing for severe weather before it strikes during National Severe Weather Preparedness Week, March 2-8, 2014. They ask that you “Be a Force of Nature” by knowing your risk, taking action, and being an example where you live.
Know Your Risk: Identify and understand the types of hazardous weather that can impact where you work and live. Here in New England, we can have severe winter weather, including snow, ice, wind, and cold. Rain/thunder storms, flooding, hurricanes, tornadoes, hot weather, and drought are also likely events.
Take Action: Bookmark weather.gov to get the latest forecast information. Obtain a NOAA weather radio; there are affordable models that run on AC, battery, solar, and/or hand crank power. Learn about Wireless Emergency Alerts (see below). Create or update your family emergency plan and disaster supplies kit(s).
Be an Example: Tell your friends and family what you have done to be “weather-ready.” Share your preparedness story on Facebook. Tweet your preparedness with hashtag #ImaForce.
Wireless Emergency Alerts (WEA): WEA are emergency messages sent by authorized alerting authorities through your mobile carrier. Alerts will include extreme weather alerts, local emergencies requiring evacuation or immediate action, AMBER alerts, and Presidential alerts during a national emergency. It will have a special tone and vibration, both repeated twice, and will look like a text message. The message will show the type of alert, the time of the alert, any action you should take, and the issuing agency. The message will be no more than 90 characters. Most newer devices are WEA capable; some older ones are not WEA capable. For more information on devices and carriers visit: www.ctia.org/wea. WEA messages are offered for free by the wireless carriers; you will not be charged for them and they will not count toward limits on your plan. You are not being tracked; messages are broadcast from cell towers in the areas of the threat. Even if you are not in your home area, you will get the alert. Likewise, if you enter an area of alert, you will receive it when you enter the area. WEA messages are not affected by network congestion.
Preparing for severe weather will also help prepare you and your family for other emergency events, whether they are climate-related, technological, or terrorism. Any degree of preparedness is beneficial. The more prepared you are, the better off you’ll be and the more likely you can be part of the solution instead of part of the burden. For every dollar spent for preparedness, statistics show $7 is saved. Information on emergency preparedness can be obtained from the American Red Cross, FEMA, the Centers for Disease Control and Prevention, the Vermont Division of Emergency Management and Homeland Security (VT DEMHS), formerly Vermont Emergency Management (VEM), and others.
Brad Salzmann is an orthopedics physician assistant at Gifford in Randolph. He also has a master’s degree in disaster medicine and management, and serves as part of the national Disaster Medical Assistance Team based in Worcester, Mass.